Our Service Promise
Do you need an accessory or spare part for your Venta product? No problem: accessories and spare parts are available immediately. Just call us directly: the VENTA service team is here for you!
Is your complaint covered by a warranty? We regret this very much, because it means we have not lived up to our own high quality standards. Please call us directly: the VENTA service team will quickly find a solution!
Would you like a complete product inspection? No problem! This only requires three very simple steps:
- Pack the Venta product safely for transport. Use the original packaging if it's still available.
- Include a short description of the problem along with your address and, if the complaint is covered by our warranty, the purchase receipt (original or copy).
- In the UK, send the package to:
LetMeRepair UK Ltd
1 Langlands Court
Kelvin South Business Park
East Kilbride, G75 0YB
If this is a warranty claim, you can request a free return slip! Otherwise, please make sure the package has sufficient postage – Venta does not accept packages without sufficient postage.
We will then take care of your issue: if it is covered by our warranty, your Venta product will be repaired or replaced free of charge within 5 working days. If the warranty has expired, we will prepare, free of charge, a repair cost estimate.
If you would like to have a product inspected in a country other than Germany, please contact our VENTA service team, your specialist dealer or our respective subsidiary or distribution partner.