How does the Venta Airwasher humidify?

The Venta Airwasher operates by the process of cold evaporation humidification, so you will not see any white residue, vapors, or mists. The Disc Stack rotates in the water creating a surface area over 45 square feet (LW45). When dry air meets the surface area of the Disc Stack, the water evaporates and is sent out into the room. By using the cold evaporation process, any excess humidity can be virtually ruled out.

How do I know there are no germs in the water?

The Venta Water Treatment Additive reliably prevents the growth of germs. You should clean the device every 10-14 days (empty the water, rinse the Lower Housing and the Disc Stack with water) because the washed-out air pollutants collect on the bottom of the water reservoir.

When is the best time to run the Venta Airwasher?

That depends on individual needs. Because the Venta Airwasher is very energy efficient, operating costs are very low even when used all the time. For consistent results, it should be run continuously.

What level of humidity can be expected and how often should the lower housing be filled?

Under ideal conditions, a humidity level of 40-60% can be expected. Some factors affecting humidity levels are heating/cooling, home insulation, the layout of the home, air circulation, furniture, floors, musical instruments, ambient indoor temperature, and the amount of water in the appliance. For severely dry areas or during the first days of use, you may notice the water evaporates more quickly and/or a lower humidity level will be reached. The water level of the lower housing should be checked and topped off daily.

Where should I position the Venta Airwasher?

If possible the Venta Airwasher should be placed in the center of the room on the floor, or along a wall on the floor away from windows and any heat source. When using your Venta Airwasher for multiple rooms (larger model Venta Airwashers) it should be placed centrally between rooms. Allow 18-20 inches above and on either side of the Venta Airwasher to allow proper air circulation. Set up the appliance so it can draw in and expel air without any obstructions. That means free space above the appliance (e.g. not underneath a table) and a minimum distance from walls or furniture of 18-20 inches on all sides.

Will opening outside doors and windows affect the efficiency of the Venta Airwasher?

The appliance works best in closed spaces free of drafts to maintain a consistent level of humidity – just as windows and outside doors are closed when the air conditioner is running. Doors between rooms may be left open to allow for air circulation.

What happens if the water evaporates while the unit is still on?

First and foremost, the Venta Airwasher is only humidifying when water is in the appliance. However, the Water Treatment Additive holds dirt and dust particles down on the bottom of the lower housing. When there is insufficient water in the lower housing, a red light indicator will appear and the motor of the Original LW15/25/45 Airwashers or the Water indicator will illuminate on the LW25/45 Comfort Plus Airwashers, and the unit will shut off automatically.

What happens when the Venta Airwasher has not been run for an extended period of time?

Simply give the appliance a general cleaning with the Venta Cleaner before using the Venta Airwasher again. Tip: Use of the Venta Airwasher Cleaner is recommended before storing the appliance for an extended period of time to remove any mineral deposits that can harden over time. You may also take advantage of Venta’s Ultrasonic Cleaning Services.

What is the best way to clean the Venta Airwasher?

Every 10 to 14 days the lower housing should be rinsed/wiped out with a damp sponge. The Disc Stack should be rinsed off and/or brushed off with a soft brush or sponge. Periodically, the Venta Cleaner can be used for a thorough cleaning. At all times care should be taken to keep water away from the motor. Please see the user manual for more information.

Which Venta Airwasher is right for me?

Measure your room (length X width) and choose the corresponding Venta Airwasher based on the coverage area. For factors such as vaulted ceilings, rooms with fireplaces, desert conditions, higher heating temperatures, musical instruments, exotic plants, or pets, we suggest going up one size to maintain ideal conditions.

What is the difference between the Original Series and Comfort Plus Series?

The new Comfort Plus series utilizes the same natural humidification process as the Original 5 Series, with the addition of advanced new features. The digital touch display with a built-in hygrometer shows the relative humidity in your space, reminder indicators for low water or necessary service, plus new settings for sleep and automatic modes.

How quickly is dry room air humidified?

We recommend running the Airwasher 24/7 at the highest speed for 7-10 days. In the first days of use, the evaporated water is absorbed by dry objects in the room (e.g. books, wooden furniture, textiles, plants, etc.). The optimal humidity is only achieved in the room after this stage.

Does the Airwasher work even with very hard tap water?

Yes. Our recommended Venta Water Treatment Additive protects your Airwasher from stubborn calcium and limescale deposits.

Can the Airwasher be switched on and off with a timer?

The Comfort Plus Airwashers can be set on a timer. When switched on again, it resumes with the settings last used.

Why is the wheel on my Airwasher spinning slowly?

This is the normal operation of the Disc Stack(s) in the Venta Airwasher in order to avoid vigorous splashing as well as keep the unit quiet.

Why is my Airwasher making a clicking noise?

  1. Possible mineral deposit contamination. Clean the black Gear Box prongs with white vinegar and a toothbrush
  2. Rubber coupling is not inserted all the way into the gear. Simply remove the Gear Box and reinsert securely.
  3. Call customer service for additional assistance at 888-333-8218

Why isn't there any mist coming out of my Airwasher?

This is the normal operation of the Venta Airwasher, as it works through cold evaporative humidification.

What is the expected wait time for the Ultrasonic Cleanings?

It typically takes 2-3 weeks for the cleaning to be completed, though it may take longer during the busy season due to the high demand for cleanings. We recommend that customers have units cleaned during the off-peak season to avoid long waits for Ultrasonic Cleanings. For the current estimated wait time, you may contact Venta Support at 888-333-8218 or [email protected].

What is the optimal operation time of the Airwasher?

That depends on your individual needs. The Airwasher achieves a greater humidifying effect the longer it is in operation. Over-humidification is not possible.

What is the correct way to ventilate a space?

We recommend ventilating in short bursts several times a day. (Leaving windows open constantly drastically reduces the purifying and humidifying effect.)

Can the Airwasher run for 24 hours a day?

Yes, it is suitable for continuous operation. It has an extremely low power consumption at a motor output of fewer than 8 watts.

What happens if the appliance is out of use for a longer period of time?

You can put the appliance back into operation without problems at any time. We recommend cleaning the Airwasher before storage so that no calcium or limescale sediments can harden in the water tray.

How does the LW60T/LW62T humidify the air?

The LW60T Kuube L-T and LW62T Kuube XL-T utilize the same natural humidification process of cold evaporation used in our 5 Series in order to add moisture to the air and raise the relative humidity level. Dry indoor air is pulled into the device and is passed over our Venta Disc Stack as it rotates in water. When the dry air makes contact with the wet Disc Stack, it picks up moisture and is sent back into your room humidified. This process creates no vapors, mists, ozone, or white dust and rules out the possibility of over-humidification.

What are the advantages of the Venta App?

With the Venta app, you can easily operate the LW60T/LW62T remotely – even on the go. Simply download it from the Google Play store or Apple App store.

How loud is the Venta LW60T/LW62T?

The noise levels of the LW60T WiFi App Control range from an ultra-quiet 21dB(A) at power level 1 to a quiet 43dB(A) at level 5.

How high is the energy consumption?

The Venta LW60T has very low energy consumption. In continuous operation at level 1, the energy consumption per year is roughly equivalent to half a fuel tank in a compact car.

What is the Hygiene Disc?

The Venta Hygiene Disc is a component used within the LW60T Kuube L-T and LW62T Kuube XL-T Airwasher Humidifiers, as well as LPH60 Kuubel XL-T Hybrid devices that attaches to the Disc Stack. The Hygiene Disc is designed to maintain hygienic operation by helping to reduce hard lime and calcium deposits as well as germs and bacteria within the water basin and on the Disc Stack.

How often does the Hygiene Disc need to be replaced?

Although it is dependent upon usage and water quality, the Hygiene Disc should be expected to be replaced approximately every 3 months. A notification will appear on the Interactive Touchscreen alerting you when it is time to be replaced. Each new LW60T Kuube L-T, LW62T Kuube XL-T, and LPH60 Kuubel XL-T Hybrid come with a Hygiene Disc installed. Replacement Hygiene Discs can be ordered from our website here, from an approved retailer, or via the Venta Customer Support line at 888-333-8218. The Hygiene Disc is not compatible with the LP60 Kuuboid Air Purifier, or any 5 Series Airwasher.

Why is the interactive touchscreen not responding?

Please ensure that the ‘CHILD LOCK’ feature is set to ‘OFF’. If set to ‘ON’, please press and hold the ‘CHILD LOCK’ button for 3 seconds and then release to regain control of the Interactive Touchscreen. If the interactive touchscreen does not respond with the ‘CHILD LOCK’ feature set to ‘OFF’, please contact Venta Customer Support at 888-333-8218.

Why does the display still show the Hygiene Disc needs to be replaced?

After replacing the Hygiene Disc, press and hold the [OK] button on the Interactive Touchscreen for 3 seconds and then release to clear the alert.

Can Venta Aromatherapy or other essential oils be used in the LW60T/LW62T?

No. Venta Aromatherapy is designed for use in only 5 Series and earlier Airwashers only. Use of Venta Aromatherapy or any other essential oils in the 6 Series devices will result in damage and void your warranty. A line of Venta Aromatherapy designed for use in the 6 Series will be available in the future. Please subscribe to our newsletter to be notified as soon as it is available.

Can I use the Airwasher Cleaner in the LW60T/LW62T?

Yes. The Venta Cleaner is required in order to operate the ‘CLEANING’ mode. One 8.5 fluid ounce bottle is required for each cleaning cycle. A red notification ‘CLEANING’ will appear on the interactive touchscreen when the cleaning cycle is recommended. Press the white [CLEANING] button on the interactive touchscreen and follow the instructions to start the cleaning cycle. The cleaning cycle may be initiated at any time (even when not prompted) by pressing the white [CLEANING] button on the interactive touchscreen. Venta Cleaner can be ordered from our website here, from an approved retailer, or via the Venta Customer Support line at 888-333-8218.

Why did the Disc Stack stop rotating?

The Disc Stack found in the LW60T Kuube L-T and LW62T Kuube XL-T Airwashers and in the LPH60 Kuubel XL-T Hybrid models is designed to stop rotating once the relative humidity in your space has reached the level that has been selected on the interactive touchscreen or Venta App; this stops the humidification process. The Disc Stack will automatically start rotating again if the relative humidity in your space drops below the selected level. Ensure that there is water in the device. If the device has run out of water (as is indicated on the interactive touchscreen as ‘Fill Tank’) the Disc Stack will no longer rotate as water is required for the humidification process. Please refill the tank in order to engage the Disc Stack and begin the humidification process. In the LPH60 Kuubel Hybrid model, ensure the ‘HUMIDITY’ level on the interactive touchscreen is not set to ‘OFF’. Please select a humidity level between 30% and 70% in order to engage the Disc Stack. The Disc Stack will then begin to rotate provided that the relative humidity in your space is less than what is selected on the interactive touchscreen.

Does the LW60T/LW62T have a sleep mode?

Yes. When sleep mode is activated, the appliance switches to level 1 and dims the display. You can change the fan speed manually in sleep mode at any time.

How does the LPH60 Hybrid purify the air?

Indoor air is pulled into the device and passed through two VENTAcel Filters. The VENTAcel Filters capture airborne particles such as bacteria, viruses, mold, dust, dirt, and pollen as small as 0.07 microns. After these airborne particles are removed from the air, the device emits purified air back into your space.

What is the pre-filter?

The pre-filter is a protective filter that covers the VENTAcel Filter. The pre-filter does not need to be replaced and can be cleaned as needed by using the hose attachment of a vacuum or rinsing with water.

What are the advantages of the app?

With the Venta app, you can easily operate the Hybrid LPH60 WiFi App Control remotely – even on the go. Simply download it from the play store or app store.

Can the LPH60 Hybrid be switched on and off with a timer?

The LPH60 WiFi App Control has a built-in timer you can use to automatically switch it on. Alternatively, you can add your own timer.

What is the Hygiene Disc?

The Venta Hygiene Disc is a component used within the LW60T Kuube L-T and LW62T Kuube XL-T Airwasher Humidifiers, as well as LPH60 Kuubel XL-T Hybrid devices that attaches to the Disc Stack. The Hygiene Disc is designed to maintain hygienic operation by helping to reduce hard lime and calcium deposits as well as germs and bacteria within the water basin and on the Disc Stack.

How often does the Hygiene Disc need to be replaced?

Although it is dependent upon usage and water quality, the Hygiene Disc should be expected to be replaced approximately every 3 months. A notification will appear on the Interactive Touchscreen alerting you when it is time to be replaced. Each new LW60T Kuube L-T, LW62T Kuube XL-T, and LPH60 Kuubel XL-T Hybrid come with a Hygiene Disc installed. Replacement Hygiene Discs can be ordered from our website here, from an approved retailer, or via the Venta Customer Support line at 888-333-8218. The Hygiene Disc is not compatible with the LP60 Kuuboid Air Purifier, or any 5 Series Airwasher.

Where should I position the LPH60 Hybrid?

Set up the appliance so it can draw in and expel air without any obstructions. That means a minimum space of 18-20 inches above the appliance and a distance from walls or furniture of 8 inches on all sides.

Why is the interactive touchscreen not responding?

Please ensure that the ‘CHILD LOCK’ feature is set to ‘OFF’. If set to ‘ON’, please press and hold the ‘CHILD LOCK’ button for 3 seconds and then release to regain control of the Interactive Touchscreen. If the interactive touchscreen does not respond with the ‘CHILD LOCK’ feature set to ‘OFF’, please contact Venta Customer Support at 888-333-8218.

Why does the display still show the Hygiene Disc/filter needs to be replaced?

After replacing the Hygiene Disc and/or the VENTAcel Filter, press and hold the [OK] button on the Interactive Touchscreen for 3 seconds and then release to clear the alert(s).

When should I replace the filter?

If you use your appliance continuously, you should replace filters after about one year, depending on the level of impurities in the air. The Venta app and the touch display inform you when the filter needs replacing.

Why did the Disc Stack stop rotating?

The Disc Stack found in the LW60T Kuube L-T and LW62T Kuube XL-T Airwashers and in the LPH60 Kuubel XL-T Hybrid models is designed to stop rotating once the relative humidity in your space has reached the level that has been selected on the interactive touchscreen or Venta App; this stops the humidification process. The Disc Stack will automatically start rotating again if the relative humidity in your space drops below the selected level. Ensure that there is water in the device. If the device has run out of water (as is indicated on the interactive touchscreen as ‘Fill Tank’) the Disc Stack will no longer rotate as water is required for the humidification process. Please refill the tank to engage the Disc Stack and begin the humidification process. In the LPH60 Kuubel Hybrid model, ensure the ‘HUMIDITY’ level on the interactive touchscreen is not set to ‘OFF’. Please select a humidity level between 30% and 70% to engage the Disc Stack. The Disc Stack will then begin to rotate provided that the relative humidity in your space is less than what is selected on the interactive touchscreen.

Is it necessary to use the Venta Water Treatment Additive?

The Water Treatment Additive helps prevent mineral deposits from becoming hard and difficult to remove – any sediment can be easily rinsed out. In addition, the Water Treatment Additive helps improve the efficiency of the Venta Airwasher by allowing the water to sheet on the Disc Stack instead of “beading” up – allowing maximum use of every square inch of the Disc Stack. The Water Treatment Additive also helps prevent odors and improves the performance of the Venta Airwasher. Our hygiene additive not only prevents germ growth, it also combats calcium and limescale build-up in your appliance and ensures the Disc Stack(s) are fully wetted for optimal water evaporation.

Why is it important to use the Water Treatment Additive?

  1. The additive significantly reduces the surface tension of the water. That ensures the individual disks in the disk stack are evenly wetted (the water does not form beads that roll-off). Only then can the appliance optimally humidify and purify the air.
  2. It provides hygienic, perfect operation.
  3. The additive modifies the crystalline structure of the calcium and limescale, creating fine sediment which can be removed simply by rinsing with tap water.

Not suitable for Airwasher and Air Purifier models with Hygiene Discs.

How much Venta Water Treatment Additive should I use?

Change the water in your Airwasher approx. every 10-14 days after each cleaning. Only add a new dose of additive when you change the water, not when you just top it off. See the back of the bottle to find the right quantity for the various models.

Can particles or substances from the Water Treatment Additive be emitted into the room air from the Airwasher?

Venta Airwashers work using the proven cold evaporation principle. This technology does not allow any release of particles or aerosols into the air. We engaged the technical testing organization TÜV Nord to certify this fact. TÜV Nord confirmed that no aerosols which can enter the lungs are emitted from the appliance, either with or without the Water Treatment Additive.

Does residue found in the Lower Housing and Disc Stack impair the function of the Airwasher?

No. All residue found in the Lower Housing and on the Disk Stack (white, green-yellowish or brownish deposits) do NOT impair the function of the Venta Airwasher. Using the Venta Water Treatment Additive provides problem-free, hygienic operation.

Should more Water Treatment Additive be added when the appliance has run dry?

No, because the ingredients in the Water Treatment Additive do not evaporate. Simply add fresh water to reactivate the Venta Water Treatment Additive. One dose will help keep the Venta Airwasher from scaling up with mineral deposits for 10-14 days.

Why shouldn't I use any other additives?

Only additives from Venta are specially formulated for use on the plastics used for Venta appliances. Other additives such as perfumed oils (including essential oils) from drug stores and pharmacies as well as cleaning agents can damage the plastic. Venta accepts no liability for such damage.

Should I use the Water Treatment Additive in my LW60T, LW62T, or LPH60?

No. The Venta Water Treatment Additive is designed for use in 5 Series and earlier Airwashers only. The Venta Hygiene Disc has been designed to be used in place of the Water Treatment Additive and provides 3 months of maintenance-free operation.

Can I use any essential oils in my Airwasher?

Venta has specially formulated and tested our Aromatherapy line of all-natural essential oils permitted to be used in the 4 and 5 Series Airwashers. Using a different brand will void the warranty.

How do I use the Venta Aromatherapy?

Ideally, in combination with an Airwasher to create a natural, pleasantly scented atmosphere. Depending on the size of your room, simply add 5 to 10 drops of oil directly to the water tray. And enjoy!

How should I use the Venta Airwashser cleaner?

Comfort Plus LW25/LW45 and Original LW15/LW25/LW45:
For thorough cleaning (approx. every 6 months), pour the entire contents of the bottle into the fresh water and let the appliance run on a low setting for around 2 hours. Then empty out the dirty water and rinse with cold water. We recommend that you ventilate the room during cleaning to avoid any odors which can occur if the appliance is very dirty.

LW60T/LW62T/LPH60:
Start the cleaning program by pressing the Clean button on the screen, then follow the instructions. You also need an 8.5-ounce bottle of Airwasher Cleaner.

Why should I use the Airwasher Cleaner from Venta?

Venta appliance cleaner is an eco-friendly, mild cleaning agent. It was specially developed to provide perfectly hygienic operation of Venta Airwashers over a long service life. It is important never use other, acidic cleaners or descaling agents. They often contain harmful additives (solvents, formic acid etc.) and can cause stress corrosion on parts made from synthetic materials.

How long can I store the Airwasher Cleaner?

If stored in a cool, dry place, Venta appliance cleaner keeps for up to 30 months.

Is the Venta Airwasher Cleaner corrosive?

The cleaner itself is odorless. However, if your Airwasher is very dirty, cleaning may cause unpleasant odors. We recommend placing your Venta Airwasher next to an open window during cleaning (approx. 2 hours).

Do I still need the Airwasher Cleaner if I use the Water Treatment Additive as recommended?

Yes, we recommend that you thoroughly clean your appliance regularly even if you use the hygiene additive. This helps extend the service life of your Airwasher.

What is the VENTAcel Filter?

The VENTAcel Nelior Filter is a patented air purifier filter capable of removing 99.95% of airborne particles down to ≥ 0.07 microns; this includes pollen, mold spores, pet dander, dust mites, bacteria, and viruses. The LP60 Kuuboid XL Max Air Purifier utilizes two VENTAcel Nelior Filters, while the LPH60 Kuubel XL-T Hybrid Air Purifier and Humidifier utilizes one VENTAcel Nelior Filter. The LW60T Kuube L-T and LW62T Kuube XL-T Airwashers are filter-free devices that do not utilize the VENTAcel Filter.

How often should I change the filter? How do I know when to change the filter?

The lifetime of the filter depends on the hours of operation and the air quality in your room. Generally, if you operate your air purifier for 24 hours a day, you should change the filter after six months. The interactive touch display will remind you of this.

What's the difference between the VENTAcel H13 Filter and a HEPA Filter?

The membrane of the VENTAcel H13 is especially fine and evenly structured. The fibers are just 100 nanometres thick. This means these filters hold back much smaller particles than HEPA filters.

Do VENTAcel Filters have a best-before date?

If stored in a cool, dark place, VENTAcel filters keep for several years.

Can the VENTAcel Filter be cleaned?

No. Once the lifespan of the filter has expired (as indicated on the interactive touchscreen) a new filter will need to be installed.