Cancellation Policy
Right of cancellation
You have the right to cancel this agreement within 14 days without specifying grounds.
The customer, who is a consumer within the meaning of the Austrian Consumer Protection Act, can withdraw from a contractual declaration made by him, in particular his order, as well as from a purchase contract concluded with the seller within 14 days of any reason (revocation). The withdrawal period is 14 days from the submission of the contractual declaration (sending an order) or 14 days from the day on which the customer or a third party designated by him, who is not the carrier, took possession of the ordered goods. If several goods were ordered as part of a single order but delivered separately, the cancellation period begins when the last goods are taken into possession.
If the attempted delivery by a carrier to the customer fails and the goods are deposited at a location intended for collection, the period begins on the day on which the customer first has the opportunity to collect the deposited goods.
In order to exercise his right of cancellation, the customer must inform the seller by means of a clear declaration - preferably in writing - of his decision to cancel his contract or the concluded purchase contract. The customer can use the following cancellation form for this purpose, but he is not obliged to do so.
In order to meet the deadline, it is sufficient if the customer sends the declaration of exercising his right of cancellation before the expiry of the cancellation period. The cancellation notice must be sent:
By post:
Stromayer Elektro Service GmbH
Strohmayergasse 8
1060 Vienna
By email:
Email: [email protected]
If the customer exercises his right of cancellation, he is obliged to return the goods delivered to him to the seller immediately:
By post:
Stromayer Elektro Service GmbH
Strohmayergasse 8
1060 Vienna
The customer bears the direct costs of the return shipment.
If the customer exercises his right of cancellation in good time, the seller will refund any payments received from him, with the exception of the actual shipping costs, immediately after receipt of the cancellation notice or after receipt of the returned goods. The seller is entitled to withhold repayment until the returned goods are received by the seller or the customer has provided proof that he has returned the goods, whichever is earlier.
For the repayment, the seller will, if possible, use the same means of payment that the customer used for the canceled order, unless something else was expressly agreed with the customer. Any costs incurred by the seller in connection with the return will be deducted from the repayment of the purchase price.
In the case of damaged goods or goods impaired by signs of use, the customer is obliged to pay appropriate compensation for the loss in value if the loss in value is due to handling of the goods that exceeds the extent absolutely necessary to check the quality, properties and functioning of the goods.